Support
Every request is handled over email at wormgptsupport@gmail.com. Include your account email so we can find your workspace.
What to include
Clear details let us resolve issues on the first reply instead of asking follow-up questions.
- ›The email address on your account
- ›The page or endpoint where the problem happened
- ›What you expected and what actually happened
- ›Approximate time of the issue
- ›For billing questions, the payment method used (card or crypto)
Common topics
Account access and password reset, token balance and usage questions, subscription changes, invoice or refund requests, API keys and MCP setup, and reports of unexpected errors.
Response times
Support is handled by a small team. We aim to reply within a few business days and prioritise billing and access problems. We do not currently offer a contractual response-time guarantee.
Security and abuse
Security reports and abuse reports go to the same address. Use the subject line described on the Responsible Disclosure or Report Abuse pages so we can route them quickly.