How can we help?
Email support: wormgptsupport@gmail.com. We aim to respond within 24–48 hours.
Contact support
We’ll send an instant confirmation and reply from our team shortly.
Billing & subscriptions
Receipts, plan changes, refunds, failed payments.
Using WormGPT
Tips on prompts, models, and conversation history.
Account & security
Login issues, password reset, 2FA, account deletion.
Policies
Terms, privacy, refunds, acceptable use.
Frequently asked questions
How do I cancel my subscription?+
Open Settings → Billing and click 'Manage subscription'. You'll be taken to a secure portal where you can cancel, switch plans, or update your payment method. Cancellations take effect at the end of the current billing period.
How do I request a refund?+
We offer a 30-day money-back guarantee. See our Refund Policy for the simple two-step process — request through the Paddle customer portal in Settings → Billing or email us directly.
I was charged but my plan didn't activate.+
Webhooks usually take a few seconds. If your plan still shows as inactive after 5 minutes, email wormgptsupport@gmail.com with the email you used at checkout and we'll fix it within a few hours.
Can I change plans?+
Yes. On the Pricing page, pick a different tier — the change goes through the customer portal and is pro-rated automatically.
Where is my conversation history?+
All your conversations are saved to your account and available under Chat. We never train AI models on your conversations.
How do I delete my account?+
Email wormgptsupport@gmail.com from the address tied to your account and we'll delete it within 7 days. Active subscriptions are cancelled as part of the process.