Refund & Cancellation Policy
You can cancel your subscription at any time from your account settings. Cancellation stops your next renewal, and your current subscription period continues until its scheduled end date. There are no cancellation fees, and you keep access to your paid features until the end of the current billing period.
Failed payment recovery
If a subscription renewal fails, the payment may be retried up to three times over a seven-day period where the payment provider's standard retry schedule applies to your subscription. Card renewals and their retries are handled by Stripe's billing system; crypto payments made through Cryptomus are single, invoice-based payments and are not retried automatically.
You can update your payment information during the recovery period from the billing area of your account.
Chargebacks
Please contact our support team first if you have a billing problem. We aim to investigate and resolve legitimate billing disputes directly and efficiently. A chargeback may result in the affected transaction or account being reviewed while the dispute is investigated.
Contact: wormgptsupport@gmail.com
Cancellation
Cancel at any time from your account settings. Cancellation stops the next renewal; the current period runs to its scheduled end date.
There are no cancellation fees. You retain access to your paid features until the end of your current billing period. Need help cancelling? Email wormgptsupport@gmail.com and our support team can assist you.
Refund eligibility
- ›A 7-day refund window is available for first-time monthly subscriptions where the account has had minimal usage, defined as less than 10% of the plan's tokens being consumed.
- ›Pro-rated refunds may be available for annual plans when requested within 30 days of purchase.
- ›Duplicate or accidental charges will be refunded in full once the duplicate or accidental payment has been verified.
- ›Service-failure refunds may be available when a documented platform outage prevents use of the Service for more than 24 consecutive hours.
Refunds not available
Refunds are generally not available for:
- ›Accounts terminated for a serious breach of the Acceptable Use Policy
- ›Lifetime or one-time purchases after material usage
- ›Token top-up bundles after 50% or more of the purchased tokens have been consumed
- ›Subscriptions where the 7-day refund period has expired and material usage has occurred